Robert Zemsky is a professor of higher education at the University of Pennsylvania. He is the author of Checklist for Change: Making American Higher Education a Sustainable Enterprise. Susan Shaman is the former director of institutional research at the University of Pennsylvania. With Zemsky, she is the coauthor of The Market Imperative: Segmentation and Change in Higher Education. Susan Campbell Baldridge is a professor of psychology and former provost at Middlebury College.