Hopkins Fulfillment Services

Table Of Contents

Introduction
Chapter 1. All the King's Men
Chapter 2. Heads I Win, Tails You Lose
Chapter 3. The UnHappiness Project
Chapter 4: Customer Satisfaction
Chapter 5. I Still Haven't Found What I'm Looking For
Chapter 6. The Rating Game
Chapter 7. The Mother of All Nudges
Chapter 8. Your Health Is about More Than Just Your Health
Chapter 9. Needle in a Haystack
Chapter 10. Ghost in the Machine
Chapter 11. The Eye of the Storm
Chapter 12. Homesick
Chapter 13. Reefer Madness
Chapter 14. Customer Appreciation
Chapter 15. Under the Influence
Chapter 16. Data Dump
Chapter 17. Catch Me If You Can
Chapter 18. Let Freedom Ring
Conclusion
Acknowledgments
Notes
Index