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Table Of Contents

Introduction: Prescribing the Doctor as Part of the Treatment
1. Some "Can't Go Wrong" Tips
2. Breaking Bad News: The SPIKES Protocol
3. Disclosing Error: The CONES Protocol
4. Managing Conflict and Escalation: The HARD Protocol
5. Giving Information Effectively: The SAFER Protocol
6. Some Particularly Difficult Conversations
Conclusion: Putting It All Together and Making a Difference in Communication
Appendix: Notes to Accompany the Scenarios on DVD

Practical Plans for Difficult Conversations in Medicine
Strategies That Work in Breaking Bad News
Publication Date: 1 Jul 2010
Status: Available
Usually ships 2-3 business days after receipt of order.
Trim Size: 6" x 9"
Page Count: 160 pages
Illustrations: 1 line drawing
ISBN: 9780801895586